To be eligible for a return, your item must be:

• Requested within 7 days of delivery.
• Unworn, unwashed and in its original condition.
• Returned with the original box, tags, and all accessories intact.
• Accompanied by proof of purchase (order number or receipt).

Starting a return is simple:

1. Email us at info@trisole.pk or WhatsApp +92 300 6966786 with your order number.
2. Tell us the reason for your return or the size you'd like to exchange.
3. Our team will confirm your request and share return instructions.
4. Pack the item securely and hand it to the assigned courier.

Need a different size or style? We're happy to exchange your pair, subject to availability. Simply request an exchange within 7 days and we'll arrange the swap. If your preferred item is out of stock, we'll offer a refund or store credit instead.

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days:

• Bank transfer / card payments — refunded to your original account.
• Cash on Delivery orders — refunded via bank transfer or store credit.

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund right away — the fault is on us, so you won't pay a rupee extra.

For hygiene and fairness, the following cannot be returned:

• Items that have been worn, used, or washed.
• Products without their original box, tags or packaging.
• Items marked as final sale or clearance.
• Free gifts or promotional items.

If the return is due to our error (wrong or damaged item), we cover all shipping costs. For change-of-mind returns or size exchanges, a nominal return delivery charge may apply and will be communicated in advance.

You can cancel or modify your order within 12 hours of placing it, before it enters the fulfilment process. After dispatch, cancellations follow our standard return process above.